Privacy Policy
Welcome to GambleZen. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s licensing requirements. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use our website gamble-zen.co.uk and our related services.
1. Data Controller
The data controller responsible for your personal data is GambleZen Ltd, registered in the United Kingdom. For any privacy-related queries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect and process the following categories of personal data:
- Full name
- Contact details including email address, telephone number, and postal address
- Date of birth and gender
- Account registration information and profile preferences
- Login credentials and security information
- Financial transaction data such as deposits, withdrawals, and payment methods
- Device and technical data including IP address, browser type, and operating system
- Usage data such as time, frequency, and manner of service use
- Communications with our customer support and any content you submit
- Identity verification documents as required by law (e.g., passport, driving licence)
- Special category data (such as health or ethnicity), only if voluntarily provided
- Data from third-party sources for fraud prevention and responsible gambling assessments
3. How We Use Your Personal Data
Your personal data is processed for the following purposes:
- To create, manage and maintain your account and provide our services
- To verify your identity and age, ensuring compliance with UK gambling laws
- To process financial transactions securely and efficiently
- To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling measures
- To communicate important updates, service changes, and account information
- To administer promotions, bonuses, competitions, and loyalty programmes
- To personalise your experience and tailor offers and content based on your preferences
- To improve our website, services, and security through analytics and research
- To detect, prevent and investigate fraud, abuse or other criminal activities
- To send marketing communications, where you have provided consent
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where required (e.g., marketing communications)
- Performance of a contract (e.g., providing gaming services)
- Compliance with legal obligations (e.g., gambling licensing requirements)
- Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with applicable laws. Generally, we keep your data for up to five years after account closure or inactivity, unless extended retention is required for legal reasons such as self-exclusion, dispute resolution, or ongoing investigations.
6. Marketing Communications
With your explicit consent, we may send you marketing messages about our services and those of carefully selected partners. You can opt out or update your preferences at any time via your account settings or by following the unsubscribe instructions included in our communications.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality and security
- Remember your preferences and settings
- Analyse site usage and performance to improve our services
- Deliver personalised advertisements in line with your interests
You can manage or disable non-essential cookies through your browser settings; however, please note that some cookies are essential for the website to operate properly.
8. Sharing and Transfers of Your Data
We may share your personal data with:
- Service providers such as payment processors, software suppliers, and customer support partners
- Regulatory authorities including the UK Gambling Commission and law enforcement agencies
- Fraud prevention and identity verification agencies
- Affiliated companies within the GambleZen corporate group
- Third parties authorised by you or required by law
If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.
9. Data Security
We implement robust technical, physical, and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices comply with industry standards and regulatory requirements to ensure the confidentiality and integrity of your information.
10. Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right to access your personal data
- The right to rectify inaccurate or incomplete data
- The right to erasure (“right to be forgotten”) in certain circumstances
- The right to restrict or object to processing in specific situations
- The right to data portability, allowing you to receive your data in a structured format
- The right to withdraw consent at any time without affecting prior processing
- The right not to be subject to decisions based solely on automated processing that produce legal or significant effects
To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after updates indicates your acceptance of the revised policy.
12. Complaints
If you have any concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the UK Gambling Commission.
For more information about responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.
Last updated: October 2024