Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the website located at gamble-zen.co.uk and any related services provided by GambleZen (“we,” “us,” “our,” or “the Operator”).

1.2 By registering an account, accessing, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms, alongside our Privacy Policy and Responsible Gambling Policy.

1.3 If you do not agree with any part of these Terms, you must not use the Service.

2. Definitions

  • Player / User / You: Any individual who registers or uses the Service.
  • Account: Your personal profile opened and maintained on the Service.
  • Games: All casino, live casino, and other wagering products offered by GambleZen.
  • Operator: GambleZen, the company operating this Service.
  • Bonus: Any promotional incentive including bonus funds, free spins, or similar offers.

3. Eligibility

3.1 You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher.

3.2 It is your sole responsibility to ensure that online gambling is legal where you reside. GambleZen does not accept players from jurisdictions where gambling is prohibited.

3.3 Employees of GambleZen, its affiliates, or associated companies, including their immediate family members, are not permitted to open accounts or participate in gaming activities.

4. Account Registration and Security

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 During registration, you must provide accurate, complete, and current information, including your full name, residential address, date of birth, email address, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your Account.

4.4 We may request identity verification documents such as a passport, utility bill, or proof of payment method to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5 Accounts created with false or misleading information may be suspended or closed, and any associated winnings forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply and are detailed in the Banking section of the website.

5.3 GambleZen does not charge fees on deposits; however, your payment provider may apply fees.

5.4 Withdrawals will generally be processed to the original payment method where possible, subject to verification and compliance checks.

5.5 Withdrawal requests may require additional documentation to verify identity and source of funds, in line with UK regulations.

5.6 We aim to process withdrawals promptly but are not liable for delays caused by third-party payment processors.

6. Account Activity, Inactivity, and Closure

6.1 You are responsible for all actions performed through your Account.

6.2 Accounts inactive for six (6) consecutive months may be classified as dormant and may incur monthly administrative fees deducted from any available balance. You will be notified prior to any fees being applied.

6.3 Accounts with zero balance after prolonged inactivity may be closed.

6.4 You may close your Account at any time by contacting Customer Support.

6.5 We reserve the right to suspend, restrict, or close Accounts where fraud, collusion, or breaches of these Terms are suspected.

7. Responsible Gambling

7.1 GambleZen is committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion options.

7.2 If you feel that gambling is becoming a problem, please use our responsible gambling tools or contact our support team for assistance.

7.3 Additional support and information can be found at UK Gambling Commission and BeGambleAware.

8. Prohibited Activities

8.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

  • Money laundering or financing illegal activities;
  • Using bots, automated scripts, or software to manipulate gameplay;
  • Cheating, colluding with other players, or manipulating games;
  • Creating multiple Accounts;
  • Using VPNs or proxies to bypass geographical or regulatory restrictions;
  • Sharing your Account or allowing others to play on your behalf.

8.2 GambleZen reserves the right to suspend, restrict, or close Accounts and withhold winnings where misconduct is suspected.

9. Bonuses and Promotions

9.1 All bonuses and promotions are subject to specific terms, conditions, and wagering requirements, which are published on the Promotions page.

9.2 Abuse of bonuses, including but not limited to creating multiple Accounts or exploiting technical errors, is strictly prohibited.

9.3 GambleZen reserves the right to withhold, revoke, or cancel bonuses and winnings derived from abuse or exploitation.

9.4 Bonuses and free spins may have expiry dates and may be restricted to certain games or categories.

10. Game Fairness and Integrity

10.1 All games on GambleZen are provided by licensed and certified software suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

10.2 We reserve the right to void bets or winnings resulting from technical malfunctions, errors, or breaches of these Terms.

11. Limitation of Liability

11.1 GambleZen is not liable for any losses, damages, or expenses arising from use of the Service, including but not limited to technical failures, interruptions, delays, or errors.

11.2 You accept all risks associated with gambling and acknowledge that you play at your own risk.

11.3 Our maximum liability to you is limited to the value of your last deposit.

11.4 GambleZen is not responsible for the content or security of any external websites linked from our Service.

12. Data Protection and Privacy

12.1 We collect, store, and process your personal data in accordance with the Privacy Policy and applicable UK data protection laws, including the UK GDPR.

12.2 We implement industry-standard security measures to protect your information from unauthorised access or disclosure.

13. Intellectual Property

13.1 All content, trademarks, logos, graphics, and materials on the website are the property of GambleZen or its licensors.

13.2 You may not copy, reproduce, distribute, or modify any content without prior written consent from GambleZen.

14. Complaints and Dispute Resolution

14.1 If you have a complaint regarding the Service, please contact our Customer Support team in the first instance.

14.2 We aim to resolve all complaints promptly and fairly.

14.3 If you remain dissatisfied, you may escalate the complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

14.4 All complaint correspondence must be submitted in writing.

15. Changes to These Terms

15.1 GambleZen reserves the right to modify or update these Terms at any time.

15.2 Material changes will be communicated via email or through prominent notices on the website.

15.3 Continued use of the Service following such changes constitutes acceptance of the updated Terms.

15.4 It is your responsibility to review these Terms periodically.

16. Contact Information

For assistance, queries, or to exercise your rights under these Terms, please contact us via:

By registering and using GambleZen, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.